Sunday, March 9, 2014

Champion Communications - Part Deux

Managing Differences*

Do you every find yourself in a conversation and you feel that it is not going the way you want it to?
I know I do...try this:

When you think a difference exists, then...

How do you handle it? Define the difference:
---State what is important to you, and why.
---Clarify/confirm what is important to the other person, and why.

When you are willing and able to consider alternatives,

How do you make that happen? Discuss the differences:
---Explore ideas to find acceptable solutions.

When you are unwilling or unable to consider alternatives, or you are unable to reach a mutually acceptable decision,
How do you handle that? Terminate the discussion:
---Acknowledge the others person's right to differ.
---Explain what you have decided, and why.

"You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time." - Abraham Lincoln

*Learning International

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