Sunday, April 3, 2011

“Hello, ABC company, how can I help you?”

Just the other day I called a service provider of mine and the employee answered the phone politely but did not meet my requirements, why?

She answered: “Hello, ABC company, how can I help you?”

OK….what’s wrong with that?.....How about a name?!

And yes I have heard all the excuses.
…women are afraid to give out their first names…
…some employees think it is a violation of their privacy…

You know what I say to those excuses… bologna oil!

In the words of Dr. Tony Alessandra, "Treat others the way they want to be treated."
And yes, I am a customer or a potential customer on the other end of the phone and I would appreciate a name so I know to whom I am speaking with.

Thank you, this is Bob Gambone and yes, you can help me, here is how…