Tuesday, October 18, 2011

I’m Sorry, He is With a Client Right Now!

Don’t you hate that?!

Your appointment (as a client / customer) was for 3:00pm and it’s now 3:20.
You ask the receptionist if he / she is available and you get… “I’m sorry, she is with a client right now.”

AND you would love to say… “So, what am I ???”

Whether you are a CPA , a doctor, a financial advisor, or a contractor…if you have people working your front desk, PLEASE never-ever have them just say “….you are with a client.”

Better answer: “I’m sorry, I will let _(name)_ know that you are waiting, he /she is with another client / customer and I apologize.

Remember….don’t let your ‘front line’ weaken your ‘bottom line.’

“Copyright (10-19-2011) by Robert V. Gambone Sr.”

Tuesday, October 11, 2011

GO BANANAS!!! When Building Strong Business Relationships.

---Top Rated Posting from September 6th 2010---

Did you know that the number one selling item at SuperWalmart is bananas. (according to Bloomberg/ Business Week).
Wow!? …who would have thought!
According to Progressive Grocer Magazine, 75% of supermarket shoppers purchase bananas on a regular basis due to their 1). nutritional value, 2). low cost, and 3). the fact that bananas are a very perishable product.

What is the number one strategy in building your business through networking?
Building strong relationships! And, just like bananas, strong trusting relationships are nutritious (in a business sense), can be very cost effective, and very perishable if you do not keep your “credibility” in stock.
Here are three quick tips to maintain a good "credible" inventory of your networking relationships.
1). Send a “reconnecting” email if you have not seen or heard from them in the last 30 days.
2). A personal inspirational greeting card is a great way to remind them of your relationship.
3). It may be old fashion in today’s techie world, but a simple “Hi Joe, how are things going this week?” phone call, really sends a message that you care.

So when it comes to building strong relationships...Go Bananas!!!

***This is just a sample!... be sure to indulge yourself in my book,
"Pecan Pie, 32 Business Success Strategies Passionately Baked to Order" buy it NOW! on Amazon.com

“Copyright (10-11-2011) by Robert V. Gambone Sr.”