From my 1980's archives-
“…NEW YEAR, NEW OPPORTUNITIES…
FROM HOUR ONE OF DAY ONE, YOUR LIFE, YOUR CAREER, WILL BE BENCHMARKED BY YOUR ACTIONS PUT FORTH AT THIS
TIME…BE ASSERTIVE, BE POSITIVE, BE A WINNER.”
q Daily /
weekly planner…get yourself organized (calendars, charts, files).
q Business
plan; plan your work and work your plan.
q Things you have let go…
Procrastination ends now!
q Personal
growth and health. If you are not having fun….that’s your fault.
q Know where
you ended the year; sales/gross/budget and move forward, set goals.
q Training;
in your absence does someone know what to do? Are you being aggressive about
getting yourself trained…success does not
come to you, you must go get it!
q Team
communication/meetings, share the knowledge, and create a sense of
ownership. Meet one on one with
employees, what are their future plans?
q Customers
/Clients, get out of your shell and talk to them, if this is new to you, call
one a day.
q Recognition… “Reward
want you want repeated”.
q You set the
standard; You are on a stage. “Attitudes
are Contagious”.
q Be a LEADER, not just a manager. “Call it a
problem & it will BE one, Call it an opportunity, and you will HAVE one.”
q “The
customer may not always be right , but they are still the customer” Ray B.
q Think like
a customer: present a professional image, smile and eye contact, seek
out customer contact, solve customer problems, use proper body language, thank
every customer.
q “…you’re
only as good as your last solution.” “we learn from yesterdays we live for
tomorrows”.
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