Monday, December 23, 2013
New Year, New Opportunities.
From my 1980's archives-
“…NEW YEAR, NEW OPPORTUNITIES…
FROM HOUR ONE OF DAY ONE, YOUR LIFE, YOUR CAREER, WILL BE BENCHMARKED BY YOUR ACTIONS PUT FORTH AT THIS TIME…BE ASSERTIVE, BE POSITIVE, BE A WINNER.”
q Daily / weekly planner…get yourself organized (calendars, charts, files).
q Business plan; plan your work and work your plan.
q Things you have let go… Procrastination ends now!
q Personal growth and health. If you are not having fun….that’s your fault.
q Know where you ended the year; sales/gross/budget and move forward, set goals.
q Training; in your absence does someone know what to do? Are you being aggressive about getting yourself trained…success does not come to you, you must go get it!
q Team communication/meetings, share the knowledge, and create a sense of ownership. Meet one on one with employees, what are their future plans?
q Customers /Clients, get out of your shell and talk to them, if this is new to you, call one a day.
q Recognition… “Reward want you want repeated”.
q You set the standard; You are on a stage. “Attitudes are Contagious”.
q Be a LEADER, not just a manager. “Call it a problem & it will BE one, Call it an opportunity, and you will HAVE one.”
q “The customer may not always be right , but they are still the customer” Ray B.
q Think like a customer: present a professional image, smile and eye contact, seek out customer contact, solve customer problems, use proper body language, thank every customer.
q “…you’re only as good as your last solution.” “we learn from yesterdays we live for tomorrows”.