Vintage Leadership

Vintage leadership is characterized by excellence, maturity, and enduring appeal; classic leadership.

While leadership can be defined in many ways and applied in many ways I present to you:

Twelve of my favorite movies that have woven within their plots and character development, elements of vintage leadership.

Now wait a minute!....before you read the list below, make no judgments until you share your list with me and then we can have a sincere conversation. Thank you!

1. The Natural

2. Liar Liar

3. Forrest Gump

4. One Flew Over the Cuckoo's Nest

5. A Few Good Men

6. The Longest Yard

7. Meatballs

8. Star Wars

9. Armageddon

10. Tommy Boy

11. Die Hard

12. The Music Man

The High Cost of Losing a Client / Customer

1. In an average business, for every customer who bothers to complain, there are 26 other who remain silent.

2. The average "wronged" customer  will tell 8 to 16 people (over 10 percent will tell more than 20 people).

3. 91 percent of unhappy customers will never purchase goods or services from you again.

4. If you make an effort to remedy customers complaints, 82 percent to 95 percent of them will stay with you.

5. It costs about five times as much to attract a new customer as it costs to keep an old one.

Pecan Pie: 32 Business Success Strategies Passionately Baked To Order!
"A must read!" says Ivan Misner New York Times Bestselling author
BY IT NOW on AMAZON.COM  click on link below
Click here to purchase Bob's book 

“Copyright (3-13-15) by Robert V Gambone Sr.”
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10 Characteristics of Successful Leaders

1. Leaders have passionate enthusiasm! Attitudes are contagious and team “leaders” understand that they are role models.

2. Leaders model the company’s values and “walk the talk.”

3. Leaders pull their teams up the hill, face them and don’t turn their backs.
"old-school managers" push employees up the hill.

4. Leaders are not necessarily the best talent, they are skilled at recognizing and utilizing talent.

5. Leaders develop others, place a high value on the “we,” and discourage the “I.”

6. Leaders know when to let other and better “leaders” lead... when the situation demands it.

7. Leaders listen and provide positive reinforcement and constructive feedback.

8. Leaders turn problems into opportunities.

9. Leaders understand that everyone falls, but not everyone fails.

10. At the end of the day... while others may think about the tasks that were completed, leaders reflect on the people that completed the tasks.
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Stood Up Again?!

You both schedule a business meeting, agree on the time and place...and guess what?
The other person is a NO SHOW!

Has this happened to you? Sure it has.   Have you been the NO SHOW?

Five Action Steps to Prevent "NO SHOWS":

1. ALWAYS write it down. Once you agree on a time (AM or PM) and a place (exact location -address), enter the information on/in your calendars and share the calendar (meeting invite) if possible.

2. ALWAYS make sure to share cell phone numbers and contact information.

3. ALWAYS review upcoming meetings 7 days in advance and reschedule if needed. Respect people's time, that TIME that YOU scheduled only happens once in a lifetime.

4. ALWAYS confirm 24 hours in advance, call or text. If you email and do not hear back from the person within a few hours, then call or text....DO NOT assume that he or she received the email.

5.  ALWAYS make sure you know what the person looks like and do not assume the person knows what you look like, send a picture or a description. If you arrive first, send him or her a text to let them know where you are sitting.

"Time is money. Invest it, before somebody else spends it."

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10 Questions to Help Solve Problems

This quiz can help you find the strengths and weaknesses of your skills in solving problems, as well as point you to ways of improving in this important area.*

Answer YES or NO to the following Ten questions.

1. Do you gather all the information you can before trying to solve a problem?
2. Do you seek input from your fellow team members?
3. Do you get opinions from outside experts?
4. Do you list all the possible solutions on a piece of paper?
5. Do you then visualize the strengths and weaknesses of each solution?
6. Do you let your subconscious work on the problem?
7. Do others seek your help?
8. Are you willing to try another solution if your first idea isn't working?
9. Do you see problems as challenges and get satisfaction from resolving them?
10. Do you practice your problem-solving skills on puzzles and games?

Score yourself: 8 to 10 YES answers indicates you are a pro at solving problems. Six or seven is average, but if you had a lower score, study the questions for ways you can improve.

*Teamwork notes
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How to Handle Customer Complaints

The LAST technique for handling customer complaints has been around for some time and you can Google it to find several versions.

I have had great success with what I call the LAST-C process.
Bottom Line: not only will you decrease customer complaints, you will gain more business as a result of using this process.

Acronym defined:

L- Listen

A-Apologize

S-Suggest a Solution

T- Thank

C- Communicate

Want more information?  Read Bob's book...
 Pecan Pie: 32 Business Success Strategies Passionately Baked To Order!
"A must read!" Ivan Misner New York Times Bestselling author
BY IT NOW on AMAZON.COM  click on link below
Click here to purchase Bob's book 

 bobgambone.com
bobgambone@bobgambone.com
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Goals are Good, Systems are Better

What's the difference between goals and systems?

• If you're an upwardly mobile employee, your goal is to get promoted. Your system is the performance appraisal process of your company.

• If you're a writer, your goal is to write a book. Your system is the writing schedule that you follow each week.

• If you're a runner, your goal is to run a marathon. Your system is your training schedule for the month.

• If you're an entrepreneur, your goal is to build a million dollar business. Your system is your sales and marketing process.

Now think on this...

If you completely ignored your goals and focused only on your system, would you get results?

Yes you would! The problem is, without goals you will never know if you effectively implemented and worked the system.
However, setting goals without implementing mechanisms to achieve goals (system) is like wanting to bake a pie without knowing the recipe.

Systems are better because you have the ingredients and the recipe and as long as you at least work the process you will complete the task.
Even though your target is unknown, you've done the work and can now set realistic goals based on your experience with the system.
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