Just last week, I had someone open the door for me, I said “Thank you!” …his response, “Sure”.
Then the server at lunch brought me an extra napkin. I said “ Thank you”…she replied, “Don’t mention it”.
Next, I dropped my pen at the bank, the person behind me picked it up and handed it to me, I said “Thank you,” he said… “No problem”
“No problem” ? ... Well I’m glad I wasn’t a problem!
“Don’t mention it” ?… Okay guess what, I did!
“Sure” ? … Sure of what?
When a person says, “you are welcomed” or even “you’re welcomed,” they are basically saying thank you to you for thanking them and responding with politeness.
Leadership lesson? Yes!
Saying “you are welcomed” is letting the person know that you are thankful to them for giving you the opportunity to help them.
"Leadership is Giving" ---- Sven Goebel
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Friday, February 17, 2012
Saturday, February 11, 2012
No Pain, No Gain
By Darren Hardy, the visionary force behind SUCCESS magazine as its Publisher and Editorial Director.
My dad taught me to snow ski when I was 6 years old. By the time I was eight, I was skiing on my own. At the end of a full ski day, I eagerly announced, “Dad, I didn’t fall once all day!” My dad replied, “If you didn’t fall, you didn’t get any better.” What? This was the opposite response I was expecting and hoping for. The bewildered look on my face compelled him to elaborate, “If you are going to get better, you have to push yourself. If you push yourself, you are going to fall.”
My dad was a former university football coach, so we had a full Olympic standard weight set in our garage. On the wall he had painted, “No Pain, No Gain.” To build bigger muscles, you have to inflict pain on them, literally tearing down the fibers of the muscles and bringing them to the point of failure. That’s actually the goal. Then in recovery, the fibers will rebuild bigger and stronger than they were before. Building a muscle is a lot like the process of building success in life.
I owe much of the success I have been able to achieve to my dad and this philosophy. My dad taught me it was not only OK to [fall], but it was proof you were improving. I never saw setbacks, obstacles, rejection or even pain as things to avoid; rather, they were markers on the journey toward greatness and should be appreciated, even celebrated. – DH
"Take chances, make mistakes. That's how you grow. Pain nourishes your courage. You have to fall in order to practice being brave." Mary Tyler Moore
“It’s not how many times you fall or how many times you get up, the true measure of success is knowing that falling IS NOT failing.” - BG
“Never let a day go by without falling. Several times.” - DH
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My dad taught me to snow ski when I was 6 years old. By the time I was eight, I was skiing on my own. At the end of a full ski day, I eagerly announced, “Dad, I didn’t fall once all day!” My dad replied, “If you didn’t fall, you didn’t get any better.” What? This was the opposite response I was expecting and hoping for. The bewildered look on my face compelled him to elaborate, “If you are going to get better, you have to push yourself. If you push yourself, you are going to fall.”
My dad was a former university football coach, so we had a full Olympic standard weight set in our garage. On the wall he had painted, “No Pain, No Gain.” To build bigger muscles, you have to inflict pain on them, literally tearing down the fibers of the muscles and bringing them to the point of failure. That’s actually the goal. Then in recovery, the fibers will rebuild bigger and stronger than they were before. Building a muscle is a lot like the process of building success in life.
I owe much of the success I have been able to achieve to my dad and this philosophy. My dad taught me it was not only OK to [fall], but it was proof you were improving. I never saw setbacks, obstacles, rejection or even pain as things to avoid; rather, they were markers on the journey toward greatness and should be appreciated, even celebrated. – DH
"Take chances, make mistakes. That's how you grow. Pain nourishes your courage. You have to fall in order to practice being brave." Mary Tyler Moore
“It’s not how many times you fall or how many times you get up, the true measure of success is knowing that falling IS NOT failing.” - BG
“Never let a day go by without falling. Several times.” - DH
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Friday, February 3, 2012
The 58-35-7 Rule
A potential client asked me the other day;
“Bob, I heard you prefer face-to-face coaching only, is that true? If yes, why?
“Yes! I answered with sincere confidence and then went on to say…
Most people do not realize that, based on research, it has been established that:
Face-to-face is what I do and what my clients deserve.
“Copyright (2-3-2012) by Robert V Gambone Sr.”
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“Yes! I answered with sincere confidence and then went on to say…
Most people do not realize that, based on research, it has been established that:
- The content (what you say) of your communication is only 7% of the actual message.
- Your tone of voice (how you say it) represents 35% of the message.
- Your body language (non-verbal) represents 58% of how your total message is received.
Face-to-face is what I do and what my clients deserve.
Dan,The Umbrella Man, Barie (a client of mine) said it best, "…I would leave every [coaching session], re-energized and equipped to conquer the business world. "
Friday, January 27, 2012
Roads of Success
Some time ago, a client of mine asked me, what is the difference between a coach and a consultant? ...a teacher and a trainer? ...and a mentor and a coach?
He inspired me to write the following:
Show me the road that you traveled successfully,
Show me the road that you have improved for me to travel successfully,
***This is just a sample!... be sure to indulge yourself in my book:
"Pecan Pie: 32 Business Success Strategies Passionately Baked To Order"
BY IT NOW on AMAZON.COM --click on link below.
click here for Pie
“Copyright (1-27-2012) by Robert V Gambone Sr.”
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He inspired me to write the following:
The Roads of Success
Show me the road,
and you are my teacher.
Show me how to travel the road,
and you are my trainer.
Show me the road that you traveled successfully,
and you are my mentor.
Show me the road that you have improved for me to travel successfully,
and you are my consultant.
Show me the road that you and I will travel together successfully,
and you are my coach.
***This is just a sample!... be sure to indulge yourself in my book:
"Pecan Pie: 32 Business Success Strategies Passionately Baked To Order"
BY IT NOW on AMAZON.COM --click on link below.
click here for Pie
“Copyright (1-27-2012) by Robert V Gambone Sr.”
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Monday, January 23, 2012
Riddle Me This! (Leaders need to have fun too!)
Three men rent a hotel room. Each pays $10 for a total of $30 spent on the room.
The next day the hotel owner tells the three men that they over paid for the room as it only costs $25.
The three men tell the owner to give them each a dollar back and he can keep two dollars.
If you do the math, each man paid $9 a piece for the room for a total of $27. The owner kept $2 which brings the total to $29.
The question is where did the other dollar go?
Email bobgambone@bobgambone.com for the answer.
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The next day the hotel owner tells the three men that they over paid for the room as it only costs $25.
The three men tell the owner to give them each a dollar back and he can keep two dollars.
If you do the math, each man paid $9 a piece for the room for a total of $27. The owner kept $2 which brings the total to $29.
The question is where did the other dollar go?
Email bobgambone@bobgambone.com for the answer.
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Sunday, January 15, 2012
The Role of Leadership in Referral Marketing
By Michelle R. Donovan
"Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen." - Alan Keith of Genentech
The usual complaints I hear from business professionals include phrases like “My clients don’t refer me”, “My networking group is not productive”, and “I give way more referrals than I receive”. If “leadership is ultimately about creating a way for people to contribute”, then it would stand to reason that if we want to lead our referral results, we need to create ways for people to contribute to our referral efforts.
Leadership means that you’ve got to be proactive and productive in enabling people to refer you. You’ve got to make it easy for others to refer you or quite frankly, they won’t. You’ve got to give them the tools they need to be successful at referring you and empower them to use those tools. You’ve got to literally create the ways for people to contribute because without your help, they won’t or they can’t.
Not sure what I mean? Here are two things that you can do today to make it easy for other people to refer you.
1) Create a template email that other people can use to introduce you to someone they think might be a good prospect for you. Send this email to your top referral sources and ask them to simply cut and paste (modify as needed) when they want to promote you.
2) Create a list of the top ten ways that other people can refer you. Give that list to your primary referral sources. Use this as an educational tool when meeting with them and ask them for their top ten list too!
This definition also refers to “making something extraordinary happen”. There’s no question that when you effectively lead your referral network, extraordinary things will happen not only for you, but for the others in your network as well. It’s a win-win situation. Ordinary behaviors create ordinary results. This is probably what you’ve been experiencing. Extraordinary behaviors create extraordinary results. This is what I want you to experience.
Leadership is about helping people to achieve results they never possibly could imagine. It’s about leading and guiding yourself and others beyond your perceived finish line. Leadership is all about taking action! Begin to take action today and lead your referral network to refer you like you’ve never experienced before!
If you wish to know more about getting high quality referrals for your business, you can reach Michelle at 412-741-1926 or at Michelle@ReferralInstitutePittsburgh.com.
Michelle R. Donovan is the International Best Selling Author of The 29% Solution.
Visit Michelle’s websites at
http://www.referralinstitutepittsburgh.com/
and
http://www.michellerdonovan.com/
"Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen." - Alan Keith of Genentech
The usual complaints I hear from business professionals include phrases like “My clients don’t refer me”, “My networking group is not productive”, and “I give way more referrals than I receive”. If “leadership is ultimately about creating a way for people to contribute”, then it would stand to reason that if we want to lead our referral results, we need to create ways for people to contribute to our referral efforts.
Leadership means that you’ve got to be proactive and productive in enabling people to refer you. You’ve got to make it easy for others to refer you or quite frankly, they won’t. You’ve got to give them the tools they need to be successful at referring you and empower them to use those tools. You’ve got to literally create the ways for people to contribute because without your help, they won’t or they can’t.
Not sure what I mean? Here are two things that you can do today to make it easy for other people to refer you.
1) Create a template email that other people can use to introduce you to someone they think might be a good prospect for you. Send this email to your top referral sources and ask them to simply cut and paste (modify as needed) when they want to promote you.
2) Create a list of the top ten ways that other people can refer you. Give that list to your primary referral sources. Use this as an educational tool when meeting with them and ask them for their top ten list too!
This definition also refers to “making something extraordinary happen”. There’s no question that when you effectively lead your referral network, extraordinary things will happen not only for you, but for the others in your network as well. It’s a win-win situation. Ordinary behaviors create ordinary results. This is probably what you’ve been experiencing. Extraordinary behaviors create extraordinary results. This is what I want you to experience.
Leadership is about helping people to achieve results they never possibly could imagine. It’s about leading and guiding yourself and others beyond your perceived finish line. Leadership is all about taking action! Begin to take action today and lead your referral network to refer you like you’ve never experienced before!
If you wish to know more about getting high quality referrals for your business, you can reach Michelle at 412-741-1926 or at Michelle@ReferralInstitutePittsburgh.com.
Michelle R. Donovan is the International Best Selling Author of The 29% Solution.
Visit Michelle’s websites at
http://www.referralinstitutepittsburgh.com/
and
http://www.michellerdonovan.com/
Tuesday, January 3, 2012
Three "Gives" For 2012
Give them confidence; by reminding acquaintances of your name.
Give them hope; by answering your phone “… how can I help you?”
Give the peace of mind; by confirming receipt of their email or txt.
For more information on how to strategically implement the above tactics, please contact me: bobgambone@bobgambone.com
Give them hope; by answering your phone “… how can I help you?”
Give the peace of mind; by confirming receipt of their email or txt.
For more information on how to strategically implement the above tactics, please contact me: bobgambone@bobgambone.com
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