Showing posts with label communication improvement. Show all posts
Showing posts with label communication improvement. Show all posts

Saturday, September 5, 2015

Questions? Well...I'm Not Sure What To Ask.

Do you have any questions?

What questions do you have?

We all do this. Whether it's a kind gesture, a teaching situation, a closing tactic, etc. its a general practice we all do.

That's the problem, it's too general!  And the main reason why most people respond with, "no questions at this time" is because they are not sure what to ask.

We need to be more specific by giving them memory joggers. Below are some examples of providing memory joggers, guaranteed to generate more questions. (examples are from many different types of situations, business and personal.)

***What questions do you have about:
- cost?
- warranty?
- commissions?
- benefits?
- next steps?
- side effects?
-deadline?
- troubleshooting?
- results?
- the agenda?
- your responsibilities?

I'm sure there are many more, but you get the drift.

Call to action- the next time you ask , "What questions do you have? "
Remember- Specific is Terrific!

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Friday, January 3, 2014

Three "Gives" for 2014

Give people confidence,
by reminding acquaintances of your name.

-Did you ever forget someone's name that you should have remembered?                 
Think about how you felt during the conversation.



Give people hope, 
by answering your phone, 
 “… how can I help you?”

- Opened ended questions are always more inviting and productive.



Give people peace of mind,
by confirming receipt of their email or text.

-Did you ever send a very important email or text and wonder if he or she ever received it?


Simple, yet very impactful and rewarding. Start "giving" today!
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