Questions? Well...I'm Not Sure What To Ask.

Do you have any questions?

What questions do you have?

We all do this. Whether it's a kind gesture, a teaching situation, a closing tactic, etc. its a general practice we all do.

That's the problem, it's too general!  And the main reason why most people respond with, "no questions at this time" is because they are not sure what to ask.

We need to be more specific by giving them memory joggers. Below are some examples of providing memory joggers, guaranteed to generate more questions. (examples are from many different types of situations, business and personal.)

***What questions do you have about:
- cost?
- warranty?
- commissions?
- benefits?
- next steps?
- side effects?
-deadline?
- troubleshooting?
- results?
- the agenda?
- your responsibilities?

I'm sure there are many more, but you get the drift.

Call to action- the next time you ask , "What questions do you have? "
Remember- Specific is Terrific!

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Champion Communications - Part Deux

Managing Differences*

Do you every find yourself in a conversation and you feel that it is not going the way you want it to?
I know I do...try this:

When you think a difference exists, then...

How do you handle it? Define the difference:
---State what is important to you, and why.
---Clarify/confirm what is important to the other person, and why.

Next...
When you are willing and able to consider alternatives,

How do you make that happen? Discuss the differences:
---Explore ideas to find acceptable solutions.

However...
When you are unwilling or unable to consider alternatives, or you are unable to reach a mutually acceptable decision,
How do you handle that? Terminate the discussion:
---Acknowledge the others person's right to differ.
---Explain what you have decided, and why.

"You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time." - Abraham Lincoln

*Learning International
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