Saturday, December 23, 2017

3 Easy Ways to "Give" in 2108

Give people confidence... reminding acquaintances of your name.

-Did you ever forget someone's name that you should have remembered?                 
Think about how you felt during the conversation.

Give people hope... answering your phone, 
 “… how can I help you?”

- Opened ended questions are always more inviting and productive.

Give people peace of mind... confirming receipt of their email or text.
(reply- "Got it, Thank you.")

-Did you ever send a very important email or text and wonder if he or she ever received it?

Simple, yet very impactful and rewarding. 
Start "giving" today!

Friday, December 22, 2017

Christmas Past - 1989

***Worth Repeating***

It was 5:00 pm Christmas Eve 1989, and I was locking the front door of the supermarket where I was Store Manager.

Over the years, I had made it a tradition for me to be the "closer" of the store on Christmas Eve.

Inside the store, my employees were rushing around counting their register tills, sweeping the floor, and generally preparing the store for closing down, so they all could rush home to their families for Christmas.

At approximately 5:30pm, I heard someone tapping on the front door.

“I just got off work and I need to shop for my family", the gentleman on the other side of the glass door shouted.

“Sorry, we are closed.” I answered.

“Please, I really need to shop and you are the only grocery store open.”

In the background several of my employees yelled out to me… “Mr. Gambone, I hope you don’t let him in, we all want to go home.”

I turned to my office manager and said , “Cindy, I feel bad for this guy…will you stick around with me until we get him checked out.”

She looked at me with a frown, “Well, I hope he only needs a few things, OK.”

We let him in…he was very gracious, grabbed a buggy and started to shop.

“I’ll only take a few minutes,” he said.

Then all of a sudden, he turned around and looked at Cindy and me in desperation… “Shit!..I’m sorry for swearing, but I left my wallet in my overalls at work….I can’t believe this!!!”

He abandoned the buggy and started walking towards the front door to leave.

Cindy looked at me and said… “Well, I guess we can leave now.”

“Hold on!” I said… “Sir, you pick up what you need and come back the day after Christmas and pay us.”

Cindy looked at me as if I was crazy. The gentleman was overjoyed and continued to shop.

When he completed his shopping, Cindy and I checked him out and bagged his groceries. He purchased lots of milk, cereal, bread and basic groceries along with some gift-wrap and children’s toys.

We wished him a Merry Christmas as he left and Cindy and I locked up and went home to our families.

...............the gentleman never returned...................

Yes, I took some heat from my Regional Manager when he found out…but that’s okay. I knew in my heart that it was right thing to do at the time.

It is moments like this is my life when I am reminded of the words a mentor of mine once shared with me early in my career...“The good you do, will come back to you.” Lou Z.

Merry Christmas, Happy Holidays, and may you and your family have a safe and glorious New Year.

Bob Gambone, The Pecan Pie Guy


Thursday, December 14, 2017

Worth Repeating

*** Top Rated Post***

Several decades ago, I was a young cocky manager who thought I knew it all.
After all, I just won manager of the month, scored a great bonus and received an awesome promotion.
An associate of mine, we will call her Mary, reached out to me at my awards celebration and said if I ever needed her help, just let her know.
Mary was my hero; keyword here is “was.” She was a leader, my mentor… but in my eyes, I had no need for her anymore.
“Thanks for the offer Mary, let me think about.”

Some twenty years later, I ran into Mary. She had left the company, started a new career and in my eyes, she was very successful. I of course boasted about my success and never even asked Mary how she was doing. Once again, she reached out to me and offered her help. Really, I thought… “Thanks for the offer Mary, let me think about it.”

Fast forward to today.
I was attending a business event, when out of the corner of my eye I saw Mary walking towards me. She seemed distraught. We engaged in conversation and it turns out that Mary was struggling with her business, had been for years and needed help. Help that I knew I could offer.
“Mary,” I said, “please let me help you.”
She looked at me and said, “Thanks for offer Bob, let me think about it.”
I left the event very frustrated and confused.

Lesson learned:
Leadership is giving, and when Mary offered me help, I shut the door before I had a chance to see what was on the other side, denying her the opportunity to give. Years later, she reciprocated…I think not to be revengeful, but since I never accepted her help, she probably thought my offer was not genuine.

Songwriter and poet James Durst once wrote:
“Help one another; there’s no time like the present and no present like the time.”

No matter how successful you are in business, when someone offers you help, accept it…help is giving…help is a gift.

This is my 124th blog posting


Sunday, December 10, 2017

The Giving Season

We always talk about "Giving".
We also need to be talking about "Receiving".

Why? Because when we all become better receivers, we will in turn be better givers.

The problem is most people do not know how to receive.
Really?   Yes...

How many times have you heard the following statements or something similar:
"I can't accept this, it is too much..."
"You shouldn't have..."
"Thank you for the offer, and that is kind of you to help us at no fee, but we can't accept..."

Or- no thank you at all. Or- the giving is taken for granted. Or- we give it back.

Here are some good quotes to think about...

" In ordinary life we hardly realize that we receive a great deal more than we give, and that it is only with gratitude that life becomes rich." ~ Dietrich Bonhoeffer

"Giving does not only precede receiving; it is the reason for it. It is in giving that we receive." ~ I. Ayivor