Wednesday, December 21, 2011

A Christmas Story

***Reposting from 2010***

It was 5:00 pm Christmas Eve 1989, and I was locking the front door of the supermarket where I was Store Manager.

Over the years, I had made it a tradition for me to be the "closer" of the store on Christmas Eve.

Inside the store, my employees were rushing around counting their register tills, sweeping the floor, and generally preparing the store for closing down, so they all could rush home to their families for Christmas.

At approximately 5:30pm, I heard someone tapping on the front door.

“I just got off work and I need to shop for my family", the gentleman on the other side of the glass door shouted.

“Sorry, we are closed.” I answered.

“Please, I really need to shop and you are the only grocery store open.”

In the background several of my employees yelled out to me… “Mr. Gambone, I hope you don’t let him in, we all want to go home.”

I turned to my office manager and said , “Cindy, I feel bad for this guy…will you stick around with me until we get him checked out.”

She looked at me with a frown, “Well, I hope he only needs a few things, OK.”

We let him in…he was very gracious, grabbed a buggy and started to shop.

“I’ll only take a few minutes,” he said.

Then all of a sudden, he turned around and looked at Cindy and me in desperation… “Shit!..I’m sorry for swearing, but I left my wallet in my overalls at work….I can’t believe this!!!”

He abandoned the buggy and started walking towards the front door to leave.

Cindy looked at me and said… “Well, I guess we can leave now.”

“Hold on!” I said… “Sir, you pick up what you need and come back the day after Christmas and pay us.”

Cindy looked at me as if I was crazy. The gentleman was overjoyed and continued to shop.

When he completed his shopping, Cindy and I checked him out and bagged his groceries. He purchased lots of milk, cereal, bread and basic groceries along with some gift-wrap and children’s toys.

We wished him a Merry Christmas as he left and Cindy and I locked up and went home to our families.

...............the gentleman never returned...................

Yes, I took some heat from my boss when he found out…but that’s okay. I knew in my heart that it was right thing to do at the time.

It is moments like this is my life when I am reminded of the words a mentor of mine once shared with me early in my career...“The good you do, will come back to you.” Lou Z.

Merry Christmas, Happy Holidays, and may you and your family have a glorious New Year.

Bob Gambone, The Pecan Pie Guy!

Saturday, December 10, 2011

"It’s Not What Life Makes of You; It's What You Make of Life."

---Some of my favorites---

"There are two ways to live: you can live as if nothing is a miracle; you can live as if everything is a miracle."

Albert Einstein

"Let us live so that when we come to die even the undertaker will be sorry."
Mark Twain

"Live as if you were to die tomorrow. Learn as if you were to live forever."
Mohandas Gandhi

"We must learn to live together as brothers or perish together as fools."
Martin Luther King, Jr.

"Work as if you were to live a hundred years. Pray as if you were to die tomorrow."
Benjamin Franklin

"As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them."
John F. Kennedy

"It’s not what life makes of you; it's what you make of life."

Read more "Pecans of Wisdom" from Bob Gambone in his book:

"Pecan Pie, 32 Business Success Strategies Passionately Baked to Order" buy it NOW! on
Copyright (12-10-2011) by Robert V. Gambone Sr.”

Saturday, December 3, 2011

Lou, The Nabisco Guy

*** In Memory of Lou ***

Lou the Nabisco Guy never used selling strategies …Lou had a culture of “selling.”

I was 23 years old when I first met Lou. He was the region’s number one salesman for Nabisco from 1974 to 1985.

One day I was eating lunch with Lou and asked,

“Lou, so what do you do, to be so good at selling?....can you share some tips?”

Lou replied, shaking his head and smiling, “Bob there is really no magic tips, but I do have five core beliefs about selling.”

1.) Love and believe in your product.
2.) People like to buy, but not to be sold to.
3.) I never sell anything, I solve people’s problems.
4.) Never talk yourself out of a sale.
5.) and….Never close a sale, open an opportunity.

Lou died in 1985 from a heart attack at the early age of 63.

Lou’s culture of selling has lived on. Those who adopt it become very successful.

To be the best, you need to have more than just strategies, you first need a culture, a core belief.

Dr.Ivan Misner, New York Times best selling author and founder of BNI (Business Network International) says it best, “Culture eats strategy for breakfast.”

Today when I enjoy my favorite Nabisco crackers I always think of Lou…Lou the Nabisco Guy.