Let’s call her Betty the Barometer.
Now this story dates way back to when my hair was still black and I looked more like Mark Spitz than Jay Leno. (not to say I can compare to either of them, but you get my drift).
I was assigned as the Grocery Department manager in a new store.
Towards the end of the second week, I was walking through the store in a terrible mood because the night stocking crew did not complete their assignments and my department was not meeting customer requirements... I probably looked like a chicken with my head cut off because I circled the inside parameter of the store several times barking out orders to my employees and completely ignoring the customers.
Betty, a very petite and soft-spoken meat wrapper with 23 years in the business, had been observing me in my state of frenzy while she was stocking the meat case with fresh cut meat... As I passed by her for the third time, she called out to me.
“Gambone! …come here for second.”
I quickly stopped in my tracks and started walking towards her with a huff and a puff.
“What Betty, can’t you see I’m busy.”
“You know Gambone, that’s your problem, you are too busy. You look like you are ready to explode. What happened to that smiling face I am used to seeing?...and hey, you didn’t even say hi to me this morning!
Well, I don’t know what’s going on in your head but you can’t let your employees and customers see that you are pissed off…we need you to lift us up, not let us down.”
I looked at Betty and said, “Wow Betty, thank you …I never would have thought I'd hear that from you….but you are right…thank you again.”
From that day forward, when I got in a bad mood, I would always check with Betty to see if my “mood” was actually coming to the surface.
We all need a Betty in our lives.
Ask yourself…Who is my “business barometer?”