Single Focus -Good:
-Strategies geared towards a strong bottom line enabling financial stability benefiting your shareholders / owners.
Dual Focus- Better: (weighted equally)
1). Strategies geared towards maintaining a strong bottom line enabling financial stability for your shareholders / owners.
2). Strategies designed to sustain your customers and employees by meeting their requirements.
Triple Bottom Line Focus- BEST: People, Public, Profit (weighted equally)
1). Strategies geared towards maintaining a strong bottom line enabling financial stability for your shareholders / owners.
2). Strategies designed to sustain your customers and employees by meeting their requirements.
3). Strategies that support your community goals and in turn your community will support your company.
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***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book, "Pecan Pie", fresh from the oven, early this fall!...stay tuned!“Copyright (7-15-2010) by Robert V Gambone Sr.”
Thursday, July 29, 2010
Friday, July 16, 2010
Carol The Trainer
Before “Train the Trainer” (a company that patented a 4-Step Process in 1977) there was Carol the Deli Manager…the best trainer I ever met.
I was first introduced to her in 1973 when she was training employees for a new store opening. I was totally impressed with her unique training style.
Fast forward a few years later: Carol was the deli manager at a store that I was managing.
Carol’s performance appraisal and overall department rating was off the charts!
And…at a time of 60% employee turnover in deli departments, Carol’s department turnover was close to zero.
Why?
…because Carol trained her team so well that they never wanted to leave. Yes, the reality is there are many factors that cause employee turnover… “lack of training” is always high on the list.
Oh, by the way…Carol’s training was so effective, that she was one of the few deli managers that did not have to work overtime in order to maintain the standards in her department.
Carol’s 5-Step Recipe for Training:
1. Why?...tell the trainee why they are being trained; what’s in it for them.
2. How?...show them how to do it. (Be empathetic, try not to intimidate them with your expertise)
3. Try…let them try; it’s their turn. (be sure you are observing)
4. What?...tell them what they did right and what they need to improve on. Be positive!
5. Follow up and thank you…always check back with them to see how they are doing, thank them for learning something new and participating in the training process (step five was Carol’s “Midas Touch”)
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***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book, "Pecan Pie", fresh from the oven, early this fall!...stay tuned!
“Copyright (7-15-2010) by Robert V Gambone Sr.”
I was first introduced to her in 1973 when she was training employees for a new store opening. I was totally impressed with her unique training style.
Fast forward a few years later: Carol was the deli manager at a store that I was managing.
Carol’s performance appraisal and overall department rating was off the charts!
And…at a time of 60% employee turnover in deli departments, Carol’s department turnover was close to zero.
Why?
…because Carol trained her team so well that they never wanted to leave. Yes, the reality is there are many factors that cause employee turnover… “lack of training” is always high on the list.
Oh, by the way…Carol’s training was so effective, that she was one of the few deli managers that did not have to work overtime in order to maintain the standards in her department.
Carol’s 5-Step Recipe for Training:
1. Why?...tell the trainee why they are being trained; what’s in it for them.
2. How?...show them how to do it. (Be empathetic, try not to intimidate them with your expertise)
3. Try…let them try; it’s their turn. (be sure you are observing)
4. What?...tell them what they did right and what they need to improve on. Be positive!
5. Follow up and thank you…always check back with them to see how they are doing, thank them for learning something new and participating in the training process (step five was Carol’s “Midas Touch”)
----------------------------------------------------------------------
***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book, "Pecan Pie", fresh from the oven, early this fall!...stay tuned!
“Copyright (7-15-2010) by Robert V Gambone Sr.”
Thursday, July 15, 2010
Jack, The Meat Guy
Jack was the cleanest head butcher that ever worked for me. Why?...because Jack chose to have his team do the meat cutting, while he worked the sales floor providing meal solutions to his customers.
Customers loved Jack and trusted him to solve their daily dilemma of “what’s for dinner tonight?” I remember one day walking up to a customer, after Jack had served her, and I said… “Thank you for your business ma’am, I see Jack has taken care of you… so what did he suggest?"
“Oh," she said so confidently, “I'm not sure what cut of meat this is, but it sounds delicious and Jack gave me all the cooking instructions, he is such a sweetie pie!"
And to top it off, after further inquiry, I found out she never even asked about the price.
This phenomenon happened repeatedly for months with thousands of customers!
I was amazed!
Customers were actually buying Jack, and not the products. He had branded himself and created a point of difference as “The Meat Guy”....Jack literally had customers buying whatever he wanted them to buy.
A few months later, Jack was transferred to a store about 5 miles down the road... sales in my meat department dropped 18%!
Why?
Customers followed Jack to the other store, because he was their ...
“Jack, The Meat Guy.”
-----------------------------------------------------------------------
***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book, "Pecan Pie", fresh from the oven, early this fall!...stay tuned!
“Copyright (7-15-2010) by Robert V Gambone Sr.”
Customers loved Jack and trusted him to solve their daily dilemma of “what’s for dinner tonight?” I remember one day walking up to a customer, after Jack had served her, and I said… “Thank you for your business ma’am, I see Jack has taken care of you… so what did he suggest?"
“Oh," she said so confidently, “I'm not sure what cut of meat this is, but it sounds delicious and Jack gave me all the cooking instructions, he is such a sweetie pie!"
And to top it off, after further inquiry, I found out she never even asked about the price.
This phenomenon happened repeatedly for months with thousands of customers!
I was amazed!
Customers were actually buying Jack, and not the products. He had branded himself and created a point of difference as “The Meat Guy”....Jack literally had customers buying whatever he wanted them to buy.
A few months later, Jack was transferred to a store about 5 miles down the road... sales in my meat department dropped 18%!
Why?
Customers followed Jack to the other store, because he was their ...
“Jack, The Meat Guy.”
-----------------------------------------------------------------------
***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book, "Pecan Pie", fresh from the oven, early this fall!...stay tuned!
“Copyright (7-15-2010) by Robert V Gambone Sr.”
Friday, July 9, 2010
D.R.E.A.M.S.
“The only thing that will stop you from fulfilling your dreams is you.” Tom Bradley
Ask yourself the following questions:
Doing, what are you doing right now?
Really, what do you really want to be doing?
Expectations, what are your goals and vision?
Action plans; how are you developing and implementing?
Measure your performance, what process are you using?
Sustain your progress, who is holding you accountable?
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***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book,"Pecan Pie", fresh from the oven, early this fall!...stay tuned!“Copyright (7-1-2010) by Robert V Gambone Sr.”
Goal Setting , Measurements and Vision
5 Great Insights:
-What gets measured, gets done…what gets measured and shared, gets improved.
-If you do not have a destination (goal), any road you take will get you there.
-Live not to measure the length of the journey, live for the destination and the journey will measure itself.
-If your memories are bigger than your future, then its time to turn things around.
-Do what you love, Love what you do, and Share that love with everyone!
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***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book,"Pecan Pie", fresh from the oven, early this fall!...stay tuned!“Copyright (7-1-2010) by Robert V Gambone Sr.”
Monday, July 5, 2010
The Diamond RULE² -Servant Leadership in Business
We all know the Golden Rule (treat others the way you want to be treated), many of us have heard of the Platinum Rule (treat others the way they want to be treated)…
The Diamond RULE² applies specifically to leadership.
R- Respect everyone; everyone’s job is just as important as everyone else’s…pay grade is based on the position, not on the importance of the person.
U- Understand their vision, it may be different from yours; strength of a team is in its diversity of its members.
L- Listen and learn how to help; we all learn something new everyday, from anyone.
E- Enthusiastically and passionately support your team; attitudes are contagious, believe in them and they will believe in you.
E- Exceed what is expected of you; leadership is not just making a living, it’s making a life.
-------------------------------------------------------------------------
***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book,"Pecan Pie", fresh from the oven, early this fall!...stay tuned!
“Copyright (7-1-2010) by Robert V Gambone Sr.”
The Diamond RULE² applies specifically to leadership.
R- Respect everyone; everyone’s job is just as important as everyone else’s…pay grade is based on the position, not on the importance of the person.
U- Understand their vision, it may be different from yours; strength of a team is in its diversity of its members.
L- Listen and learn how to help; we all learn something new everyday, from anyone.
E- Enthusiastically and passionately support your team; attitudes are contagious, believe in them and they will believe in you.
E- Exceed what is expected of you; leadership is not just making a living, it’s making a life.
-------------------------------------------------------------------------
***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book,"Pecan Pie", fresh from the oven, early this fall!...stay tuned!
“Copyright (7-1-2010) by Robert V Gambone Sr.”
Thursday, July 1, 2010
NETWWORKING²
The definitions for networking are many… the bottom line is;
Networking = the opportunity to build relationships.
N- Never sell when networking!
E –Earn people’s interest before exchanging business cards
T- Talk with people, not at people
W- Wear a Smile!
W- “Wherever you go, there you are.”…so network!
O- Open body language, non verbal communication says it all.
R- Resource; be the one for connecting others.
K- Keep focused on your network strategy.
I- Information; gather it for your referral partners and referral sources.
N- “Net-xcitement,” its contagious…don’t get caught up in buying and selling, avoid the “morning- after dilemma”. Schedule a business meeting to buy or sell.
G- Giver’s Gain, The BNI Credo; learn it, live it, love it!
G- GO!...don’t just talk about Networking…GO do it!
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***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book,
"Pecan Pie", fresh from the oven, early this fall!...stay tuned!!!
“Copyright (7-1-2010) by Robert V Gambone Sr.”
Networking = the opportunity to build relationships.
N- Never sell when networking!
E –Earn people’s interest before exchanging business cards
T- Talk with people, not at people
W- Wear a Smile!
W- “Wherever you go, there you are.”…so network!
O- Open body language, non verbal communication says it all.
R- Resource; be the one for connecting others.
K- Keep focused on your network strategy.
I- Information; gather it for your referral partners and referral sources.
N- “Net-xcitement,” its contagious…don’t get caught up in buying and selling, avoid the “morning- after dilemma”. Schedule a business meeting to buy or sell.
G- Giver’s Gain, The BNI Credo; learn it, live it, love it!
G- GO!...don’t just talk about Networking…GO do it!
----------------------------------------------------------------------------------------
***This is just a sample!... if you would like a "full-slice" of passion, be sure to indulge yourself in my upcoming book,
"Pecan Pie", fresh from the oven, early this fall!...stay tuned!!!
“Copyright (7-1-2010) by Robert V Gambone Sr.”
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